Dog Grooming 

Please note prices are based on dogs who are regularly groomed on a bespoke schedule; additional fees will apply for length of time between grooms, poor coat condition, behaviour and parasites.

Grooming Prices
1 Hour - £40
1.5 Hours - £50
2 Hours - £60
3 Hours - £70

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Please wait in your car until your allocated appointment time. 

Please ensure all dogs are kept on leads at all times.

If your dog goes to the toilet; please bag it & bin it.
 

Payments 

Grooming bookings will only be confirmed with a £25 non-refundable deposit. The remaining fee must be paid for before the grooming appointment time or on arrival.

 

We will no longer be accepting bank transfer payments on collection due to theft of services and having to chase payments. Credit / Cheque payments are not accepted. 

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Cancellations 

Any cancellations within 48 hours of the grooming appointment; will result in loss of deposit.

No shows will be required to make full payment of the missed appointment; prior to making any future appointments, as we are unable to fill spaces within this time frame.

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We understand that cancellations happen and are most often out of your control; however cancellations can be detrimental to a small business like ourselves and unfortunately we will not be able to survive without the above conditions in place. 

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Lateness

If you are late to your appointment you will not be seen; as we will be unable to carry out the service in full, we run on a 1:1 appointment basis and delays do have a knock on effect on the rest of our day, other clients, childcare and our own animals welfare needs.

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If you are late to your appointment this will be classed as a missed appointment and as above, full payment will be required prior to making any future appointments.

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The grooming time starts at your given appointment time and finishes at the time you collect your dog.

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Parasites

If your animal is found to be infested with parasites, such as fleas, lice, mites or ticks then an additional fee will be applied on top of the grooming fee; for the use of flea shampoo, the cost to treat the premises / any animals on the premises and for any grooms I will have to cancel any dog/s that are booked in for later that day; due to the infestation. The fee amount can vary from £20 & due to loss of earnings. Please ensure you thoroughly inspect your dog before bringing them to our establishment.

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Matted / Poor Coat Condition

If your dog/s coat is found to be matted; an additional matted fee will apply on top of the grooming fee, the matted fee price may vary due to the severity of each case. We understand that matts can restrict the air flow and blood circulation from reaching the animals skin and revealing the animal from the matts from the matts can expose pre-existing conditions, sores, irritated skin, rashes / red marks and may even cause haematomas. I understand that the groomer is not the blame and that the all the above is a result of neglect from the owners behalf, due to lack of grooming.

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Grooming Requirements

Puppies should wait at least two weeks after having their second vaccination; before any grooming services can commence. 

Any dogs that have been recently vaccinated / received their annual boosters must wait at least two weeks after having their vaccinations, before any grooming services can commence. If any dog is not up to date with vaccinations, I understand that any illnesses / diseases contracted to the animal or owner is at the owners own risk. 

Bitches in season must wait until their season has ended before any grooming services can commence. If a bitch is found to be in season and the groomer has not been notified then the groom will be terminated immediately and the full cost of the groom must still be paid. 

Pregnant bitches should wait until after their pregnancy and weaning before any grooming services can commence, if their grooming service has already been pre-booked this will be terminated and the deposit will be lost. 

All dogs must be fit and healthy for grooming - Please do not bring your dogs to our establishment if they are unwell; as we cannot accept sick dogs due to the risk to our own dogs and any other grooms / boarders present. E.g coughing, sneezing, sickness & diarrhea.

We are unable to accept dogs with aggression problems towards other dogs or people; subject to the terms of the Dangerous Dogs Act 1991. If any dog is showing signs of aggression the grooming service will be terminated and you must collect the dog with intimidate effect. Full payment of the service will still be required along with any damages or loss of earnings from injury. ​

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Abandonment 

If an animal is not collected on the date of completion and no communication has been received by the end of the working day; the animal will be disposed of by finding it a new home where possible, or otherwise. 

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Legalities & Liability 

No responsibility can be taken due to incorrect and undisclosed information.  

Although all care will be given to make sure no harm comes to my animal throughout its groom; I understand that the groomer cannot be held responsible or liable if any such accidents do occur; including loss, injury or death. 

I understand in the event that my animal becomes sick, injured or infected by disease throughout its groom; a vet will be contacted. I agree that I, the animal's owner will be responsible for any vet fees that may occur up to £                              amount. Permission to take your animal to our nominated vets *All Creatures Veterinary Centre* Yes / No    

I the animal’s owner agree to notify the groomer of any changes to the dog grooming form and of any recent veterinary trips.  

I the animal’s owner agree my animal is fit and healthy to be groomed and leave the animal at my own risk. 

We are not insured for owners to remain on the premises for the duration of the grooming process or part of it. 

We reserve the right to refuse or terminate a groom at any time for any reason and the full cost of the groom must still be paid. 

We will not tolerate inappropriate, unreasonable, aggressive or destructive behaviour from animals or their owners. This will result in the booking being terminated and refusal of future services and the full cost must still be paid in full.

Refusal of payment will be a result of theft and the police will be contacted.